| End-User Technical Support |
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End-User Solutions |
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Solve end user induced problems |
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Provide troubleshooting |
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Provide escalation of technicians |
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Provide answers to technical questions |
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End-User Training |
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Design and teach end user workshops |
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Provide detailed training sessions |
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Provide one-on- training |
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Create end-user manuals and handbooks |
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| Desktop Management |
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Desktop Installation |
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Create standard configurations for desktop software |
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Install a new desktop or laptop |
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Install external components; keyboard, mouse, scanner |
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Install hardware drivers |
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Install standard software configurations |
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Install anti-virus, spy ware, spam filters |
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Resolve any software and hardware conflicts |
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Desktop Repair & Replacement |
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Perform cost analysis of computer repair vs. replacement |
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Order replacement parts |
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Repair or replace defective hardware |
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Dispose of obsolete or broken equipment |
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Desktop Maintenance |
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Deploy applications |
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Apply service packs and security patches |
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Reinstall operating system |
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Perform disk defragmentation |
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Perform routine anti-virus & spy ware removal |
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Remove unnecessary software programs |
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Make image of desktop for emergency reinstall |
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